Frequently asked questions

Open the Apple App Store or Google Play Store, search for “Ice Journey”, download the app and sign in with the email address and password used for your account.

You can view bookings, homework, coach feedback, goals, training content, competitions and results, as well as record practice and follow your progress.

Yes. Adult skaters can create and use their own account. Some features become more useful when a coach is linked, such as assigned homework and coach feedback.

Your coach can invite you using your email address. Once you accept the invitation and complete registration, the coaching relationship is linked automatically.

Yes. You can log practice details, duration, confidence, notes and the elements you worked on.

Coach feedback appears alongside the relevant practice, homework or progress area in the app.

Yes. Goals can be created and updated so you and your coach can follow progress over time.

Yes. Competition areas can include dates, preparation tasks, programmes, music, packing lists, notes and results.

Open your account or profile area and update the details available to you. Contact support if a protected detail cannot be changed.

Check that you are using the email address registered to your account, try resetting your password and confirm that your internet connection is working.

For safeguarding and account management, skaters under 18 are linked to a parent or guardian account rather than managing a fully independent login.

Yes. A parent account can be linked to more than one skater profile where applicable, allowing each child’s information to be managed separately.

The platform supports parent and guardian relationships. Additional access depends on how the child account has been set up and invited.

Parents can see the linked child’s bookings, homework, practice, progress, goals, coach feedback, training content and competition information, subject to account permissions.

Yes. The app is designed to support the skater experience while the parent account remains responsible for the child’s account and key information.

Use the emergency contacts area to review and update contact details, medical conditions, allergies, medication and relevant notes.

Homework assigned by a linked coach appears in the training or homework area of the app, including any instructions and due information.

Yes. Upcoming bookings and calendar information are available for the linked skater so the family can stay organised.

Their account arrangements can be reviewed so they can move to an independent adult skater account where appropriate.

Ice Journey uses role-based access so users only see information relevant to their account and relationship with the skater.

Use the coach registration page, enter your details and home rink, create a password and complete the required onboarding and compliance information.

Open Students & Invites in the coach portal, choose whether the invitation is for a parent with an under-18 skater or an adult skater, then send the invitation.

Yes. You can set availability, create bookable session types, add recurring classes and block out days or times when you are unavailable.

It is a shareable page where clients can view the sessions you make available and request or make bookings according to your setup.

Yes. You can create and assign homework to individual students and manage reusable homework templates.

Yes. Linked student practice can be reviewed and coach feedback or next steps can be recorded for the skater and parent to see.

Yes. Coaches can view linked goals, add progress updates and support students toward completion.

You can support competition preparation, programmes, notes and results for linked students.

These records support platform compliance and safeguarding. Keep them current in the DBS & Insurance section of your account.

Your subscription controls access and applicable account limits. You can review the current plan and available options in the Subscription section.